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Onsite Service and Preventative Maintenance

Onsite Service and Preventative Maintenance

Wireless communications systems are integral to the productivity of an organisation and the safety of its employees. It is vital that your communications equipment is always working to its full capacity. Production down-time due to communication failure is NOT an option!

 

We are equipped with specially fitted service vehicles and highly qualified and experienced technicians, ready to deal with your on-site service requirements, whether they are planned maintenance or an unexpected outage.

There are many components in radio systems which need to be tuned to work together. Over time subtle variances can occur which may result in reduced performance. Performing regular preventative maintenance at least annually can ensure equipment is working optimally and reduce the probability of a complete communications failure. 

National Wireless can respond to your service requirements on an ad hoc basis or we can provide you with a Support Plan.  In either case we highly recommend an annual Preventative Maintenance Inspection of your radio communications and wireless networking infrastructure.

 

National Wireless Support Plans

A Support Plan is an agreement with National Wireless to ensure resources and materials support – guaranteeing your system functions optimally.National Wireless will design a support plan to suit your requirements.

There are three main components of a Support Plan:

  1. Planned preventative maintenance works
  2. Unplanned restoration works
  3. Improvement works

 

 

An additional benefit of a Support Plan is site familiarity.  Our staff will already be inducted on your site, know where key pieces of infrastructure are and who their key contacts are.  We will be able to come in and restore your communications quickly and efficiently, without the delay of being inducted.  Induction requirements could delay system restoration by as much as a day.  Consider National Wireless an extra member of your team!

 

Typical inclusions in a National Wireless Support Agreement:
  • Business Hrs Phone and email support
  • Annual Preventative Maintenance Inspection
  • Remote diagnostics and, where applicable, restoration
  • After hours telephone support
  • After hours emergency site call out
  • Licence management
  • Firmware updates
  • Guaranteed response times
Typical Inclusions in a Preventative Maintenance Inspection:
  • Annual infrastructure health check
  • Antenna testing
  • Associated applications testing
  • System radios assessment – more efficient review individual radios when we do your PMI than sending them in as they break
  • Coverage Survey

 

Call National Wireless on 02 4964 1533 for more information regarding Support Agreements or to book a fixed price Preventative Maintenance Inspection.
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