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Basic Trouble Shooting

Are your radios driving you crazy?  Causing frustration? Lost productivity? 

Over the years National Wireless have received hundreds of two way radio service calls. As you can imagine, several common themes have emerged in terms of the types of problems that users are facing.

As much as we love hearing from you, our customers, we want to save you from the expense and downtime of a service call, if we can. 

There are some basic steps we recommend you take before calling us for help.

We also recommend you have a look below at our daily usage best practice recommendations, to ensure you are using and maintaining your radios to ensure maximum performance and longevity from your investment.

Drawing from decades of experience, here are some common troubleshooting tips for two way radios.



Best Practices for Using Two Way Radios

Let’s face it: Sometimes the problems that folks are having with two way radios aren’t being caused by the devices. In two words: User error.

Using radios correctly will solve a whole host of problems. Radios are meant to be intuitive, but they do require training, not just once but on an ongoing basis.

Pass along these radio best practices and see how many radio “problems” disappear:

  • Hold two way radio two inches away from the mouth while speaking.
  • Use good volume while speaking to make sure messages are heard.
  • Press firmly on the PTT button until done speaking to guarantee messages are fully transmitted.


Best Practice for Maintenance and Storage

Proper maintenance and storage can reduce the chances of damage to two way radios, making them last as long as possible. Daily maintenance of the handset as well as good battery practices can also indirectly help with sound quality.

With these tips for two-way radio maintenance, your communication will continue seamlessly for the estimated five to seven years that your radios are expected to last.

  • Turn radios off when charging.
  • Clean radios with a microfiber cloth and a little water. The cloth’s soft texture will wipe away dirt and smudges without damaging the unit. For more stubborn stains and marks, use a damp cloth and wipe until radios are clean.
  • Don’t hold or grab radios by the antenna. Consistently using the antenna as a handle will eventually affect transmission and reception.
  • Only use batteries and chargers that are compatible with the device. Once you’ve identified accessories designed and specified for your unit, keep them dry and only charge as needed. Overcharging batteries can decrease their lifespan.

    Storage best practices:

  • Turn off radios and remove batteries before storing.
  • Do not store radios or batteries in active chargers. 
  • Store equipment in a dry and cool space with limited exposure to extreme weather conditions, such as excessive heat or cold, and the various elements of sunlight and water.  A room temperature of 22° C is ideal.


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